Privacy Policy

Last updated: July 13, 2023

This Privacy Policy explains how IMVN (“IMVN”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit https://influencerviet.com, contact us, submit a campaign brief, register as a creator, create an account, or otherwise interact with our services.

By using this website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

Who we are

IMVN is an influencer marketing and cross-border campaign platform serving brands, agencies, creators, and business partners across Asian markets.

Website: https://influencerviet.com
Brand and client enquiries: [email protected]
Creator support: [email protected]
Hotline:+84 24 3999 3222

Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through our website, online forms, creator registration processes, campaign brief forms, email communications, social media interactions, events, business development activities, and services provided by IMVN.

This Privacy Policy does not apply to third-party websites, platforms, applications, or services that may be linked to or embedded within our website. Those third parties operate under their own privacy policies.

Information we collect

The information we collect depends on how you interact with IMVN.

Information you provide directly

We may collect information that you voluntarily provide, including:

Your full name.
Company, organisation, agency, or brand name.
Job title and business role.
Email address and telephone number.
Country, market, or geographic location.
Campaign objectives, target markets, preferred platforms, budget range, launch timeline, target audience, product category, and other brief information.
Documents, files, presentations, campaign briefs, images, or other materials you upload or send to us.
Messages, enquiries, feedback, and correspondence with IMVN.
Account registration details, where account functionality is available.
Creator profile information, including display name, biography, social media handles, audience information, content category, portfolio, rates, location, payment details, and campaign preferences.
Information submitted when applying for a job, partnership, creator opportunity, or other collaboration.

Information collected automatically

When you access or use our website, we or our service providers may automatically collect certain technical and usage information, including:

Internet Protocol address.
Browser type and version.
Device type, operating system, screen size, and language settings.
Approximate geographic location derived from your IP address.
Pages viewed, links clicked, referring pages, and exit pages.
Date, time, duration, and frequency of website visits.
Form interactions and conversion events.
Cookie identifiers and similar online identifiers.
Website performance, diagnostic, security, and error information.

Information from third parties

We may receive information from third parties where permitted, including:

Social media platforms when you interact with our official accounts or connect an account to our services.
Business partners, agencies, clients, creators, suppliers, and referral partners.
Analytics, advertising, fraud-prevention, and measurement providers.
Publicly available sources, including business directories, professional profiles, websites, creator profiles, and social media pages.
Authentication providers if you choose to register or sign in through a third-party account.

How we use your information

We may use personal information for the following purposes:

To respond to enquiries and communicate with you.
To assess campaign briefs, business requirements, market-entry needs, and partnership opportunities.
To prepare proposals, quotations, media plans, creator recommendations, campaign strategies, and market intelligence reports.
To identify, evaluate, contact, and manage creators, influencers, partners, agencies, suppliers, and service providers.
To operate influencer marketing campaigns and cross-border projects.
To manage creator onboarding, campaign participation, content submission, approvals, payments, and support.
To create and administer user accounts where account functionality is provided.
To verify identity, prevent fraud, maintain security, and protect our users, clients, creators, and systems.
To improve our website, services, user experience, content, measurement processes, and business operations.
To analyse website traffic, user journeys, campaign performance, and conversion activity.
To send service messages, administrative notices, campaign updates, and support communications.
To send marketing or business communications where you have consented or where otherwise permitted by applicable law.
To comply with legal, accounting, tax, regulatory, contractual, and dispute-resolution obligations.
To establish, exercise, or defend legal claims.

Legal grounds for processing

Depending on your location and the nature of our relationship, we may process personal information based on one or more of the following grounds:

Your consent.
The performance of a contract or steps taken at your request before entering into a contract.
Our legitimate business interests, including operating, securing, developing, and promoting our services.
Compliance with legal or regulatory obligations.
The protection of the rights, safety, and legitimate interests of IMVN, our clients, creators, partners, users, or other persons.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that occurred before the withdrawal.

Campaign briefs and business enquiries

When you submit a campaign brief or business enquiry, we may collect your contact details, company information, project objectives, target audience, target markets, budget range, preferred platforms, expected timeline, product information, and any files or supporting materials you provide.

We use this information to evaluate your request, contact you, prepare recommendations or proposals, allocate internal resources, identify suitable partners or creators, and manage any resulting business relationship.

Please avoid including confidential information, sensitive personal information, trade secrets, or personal information about third parties unless it is necessary and you have the authority to share it.

Creator information

If you register, apply, or work with IMVN as a creator, influencer, talent, or content partner, we may process information required to evaluate your profile and manage campaign opportunities.

This may include your identity and contact information, social media accounts, public profile data, audience demographics, engagement information, portfolio, content category, location, availability, rates, campaign history, tax or invoicing information, payment information, contracts, approvals, content submissions, and performance data.

Creator information may be shared with relevant clients, agencies, campaign partners, platforms, and service providers where reasonably necessary to assess suitability, plan or operate a campaign, process payment, meet reporting obligations, or fulfil an agreement.

Accounts and social login

Where registration, account access, or social login is available, we may collect account identifiers, email address, display name, profile image, social provider identifier, authentication token, login records, and account activity.

If you choose to sign in through a third-party provider, that provider may share information with us according to your settings and its own privacy policy. We use authentication tokens only as necessary to support account access, verification, and secure communication with the provider.

We do not receive or store the password for your third-party social media account.

Cookies and similar technologies

Our website may use cookies, pixels, local storage, tags, scripts, and similar technologies to operate the website, remember preferences, maintain sessions, protect security, understand usage, measure performance, and support marketing activities.

Essential cookies

Essential cookies are necessary for core website functions such as page navigation, security, form submission, authentication, language preferences, and account access. The website may not function correctly without them.

Analytics cookies

Analytics cookies help us understand how visitors use the website, which pages are visited, where traffic originates, and how users interact with forms and content. We use this information to improve website performance, content, and user experience.

Advertising and measurement cookies

Where enabled, advertising and measurement technologies may help us measure campaign effectiveness, understand conversions, build aggregated audiences, limit repeated advertising, and present more relevant communications.

Managing cookies

You may manage optional cookies through our cookie consent interface, where available, or through your browser settings. Blocking certain cookies may affect website functionality, account access, form submissions, language settings, or your overall experience.

Analytics and website measurement

We may use analytics and measurement services to understand website activity and improve our services. These services may process information such as IP address, device identifiers, browser information, page views, referring URLs, interactions, and conversion events.

Where practical, we configure analytics and measurement services to reduce unnecessary collection and use aggregated or pseudonymised reporting.

Comments

If comments are enabled and you submit a comment, we may collect the information entered in the comment form, your IP address, browser user-agent information, submission time, and related technical data to operate moderation and detect spam or abuse.

A pseudonymised identifier derived from your email address may be provided to an avatar service, such as Gravatar, to determine whether you use that service. If your comment is approved, your profile image may be publicly visible alongside the comment, depending on your settings.

Media and uploaded files

If you upload images, videos, documents, campaign materials, or other files, you should remove unnecessary personal information and embedded metadata before uploading them.

Images may contain embedded location data, including EXIF GPS information. Depending on how files are published or delivered, other users may be able to download and extract this information.

Do not upload content that you do not own, are not authorised to share, or that contains personal information about another person without an appropriate legal basis or permission.

Embedded content and external links

Our website may include embedded videos, images, maps, social media posts, forms, articles, widgets, or other content provided by third parties.

Embedded content may behave as though you visited the third-party website directly. The third party may collect information about you, place cookies, use tracking technologies, and monitor your interaction with its content, particularly if you are logged into an account with that provider.

We are not responsible for the privacy practices, security, availability, or content of third-party websites and services. We encourage you to review their privacy policies before providing information.

How we share information

We do not sell personal information. We may disclose personal information only where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

IMVN personnel, contractors, and authorised team members.
Clients, brands, agencies, creators, talent, campaign partners, and business partners involved in a relevant project.
Hosting, cloud storage, website, analytics, communications, customer relationship management, email, form-processing, security, authentication, accounting, and payment service providers.
Professional advisers, including lawyers, accountants, auditors, insurers, and consultants.
Government authorities, regulators, courts, law-enforcement bodies, or other parties where disclosure is required or permitted by law.
A purchaser, investor, successor, or adviser in connection with a merger, acquisition, restructuring, financing, transfer of assets, or similar transaction.

Service providers are authorised to process information only for the relevant services they provide and are expected to implement appropriate confidentiality and security measures.

International and cross-border data transfers

IMVN operates and supports campaigns across multiple markets. Your information may therefore be processed, stored, or accessed in countries or territories other than the country in which you are located.

Those jurisdictions may have different data protection laws. Where required, we use reasonable contractual, organisational, and technical safeguards designed to protect personal information transferred across borders.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing business relationships, maintaining records, resolving disputes, preventing fraud, and complying with legal, accounting, tax, or regulatory requirements.

Retention periods may vary according to the type of information and the context in which it was collected. In determining the appropriate period, we consider:

The nature, volume, and sensitivity of the information.
The purposes for which the information is processed.
The duration of our relationship with you.
Contractual, legal, tax, accounting, and regulatory requirements.
Security, fraud-prevention, complaint, and dispute-resolution needs.
Whether information can be deleted, aggregated, or anonymised.

Campaign, contract, payment, invoice, and transaction records may be retained for the period required by applicable legal, accounting, tax, or audit obligations.

Account information may be retained while an account remains active and for a reasonable period after closure. Backups and security logs may remain for a limited period after deletion from active systems.

Data security

We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

These safeguards may include access controls, authentication, secure hosting, encryption where appropriate, backups, activity logging, software updates, vendor controls, and internal confidentiality requirements.

No online service, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your passwords, devices, account credentials, and any confidential information you send to us.

Your privacy rights

Depending on your location and applicable law, you may have the right to:

Request confirmation of whether we process your personal information.
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of information, subject to applicable exceptions.
Request restriction of certain processing activities.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request a portable copy of eligible information.
Opt out of direct marketing communications.
Submit a complaint to an appropriate data protection or regulatory authority.

These rights are not absolute. We may retain or continue processing information where permitted or required by law, including for contractual, tax, accounting, regulatory, security, fraud-prevention, or legal-claim purposes.

To exercise a privacy right, contact us using the details provided below. We may need to verify your identity before processing the request.

Marketing communications

We may send relevant news, insights, campaign information, service updates, invitations, or business communications where you have consented or where otherwise permitted by applicable law.

You may unsubscribe at any time by using the unsubscribe link in an email or contacting us. You may still receive service-related, contractual, transactional, security, or administrative messages where necessary.

Children’s privacy

Our website and business services are not directed to children. We do not knowingly collect personal information from children without appropriate consent or another lawful basis.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

Creators or talent who are below the legal age required to enter into a contract must participate through or with the authorisation of a parent, legal guardian, authorised representative, or management entity, as applicable.

Automated analysis and profiling

We may use software, data analysis, scoring methods, or automated tools to support creator discovery, audience analysis, campaign planning, fraud detection, performance measurement, market research, and service improvement.

These tools may generate recommendations or indicators based on available data. We do not rely solely on automated processing to make decisions that produce legal or similarly significant effects unless permitted by applicable law and accompanied by appropriate safeguards.

Do Not Track signals

Some browsers provide a “Do Not Track” signal. Because there is no universally accepted standard for responding to these signals, our website may not automatically respond to them. You may manage cookies and tracking preferences through our consent interface or browser settings.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, legal obligations, or data-processing practices.

When we make changes, we will publish the revised version on this page and update the “Last updated” date. Material changes may also be communicated through the website, email, or another appropriate channel.

Contact us

For questions, requests, or concerns relating to this Privacy Policy or our handling of personal information, please contact:

General and business enquiries: [email protected]
Creator and account support: [email protected]
Hotline: +84 24 3999 3222
Website: https://influencerviet.com

When contacting us about a privacy request, please provide sufficient information for us to identify you, understand your request, and locate the relevant records. Please do not send identity documents or sensitive personal information unless we specifically request them through an appropriate channel.